A Spalding care home has been rated as requiring improvement following a Care Quality Commission inspection.
St John’s Care Home, Hawthorn Bank, supports older people and those living with dementia.It requires improvement in terms of safety, effectiveness, caring and leadership. It was rated as good in responsiveness.
“People and relatives told us people were safe and staff responded when support was needed. Staff understood how to report concerns and people were supported to access healthcare services. However, risks were not always fully assessed, recorded or reviewed. Staff knowledge of some health conditions was inconsistent and lessons from incidents were not always embedded,” the report said.
Staff were consistently described as kind, caring and compassionate. They generally knew people well and supported them with warmth and respect.
“Dignity was not always promoted. Some records were not person-centred and people’s preferences, rights and individuality were not always fully reflected in care planning and decision making,” the report continued.
The provider was also in breach of three regulations and must provide an action plan in response to concerns found during the assessment.
“In contrast to our findings, people gave positive feedback about there day-to-day experiences of living at the service and consistently described staff as kind, caring and supportive,” the report says.
There was not always a positive learning culture and there were missed opportunities to improve people’s safety through shared learning.
Transitions into the home and between healthcare services were planned and coordinated with systems in place to manage referrals and support people to access healthcare professionals.
“However, records did not always contain enough detail to consistently support safe care. Care plans were not always sufficiently personalised or regularly updated to clearly guide staff on how to meet people’s needs,” the report added.
