South Holland District Council members will be creating a policy to deal with ‘vexatious’ requests.
Up until now the council has had no formal procedure for dealing with “unreasonably persistent complaints” along with “customer behaviour” and “vexatious requests.”
But that is set to change as members of the Policy Development Panel are due to discuss the issue on Tuesday.
“The purpose of the document is to define unreasonable customer behaviour, define vexatious requests and explain what we consider to be a vexatious request,” says a report to go before committee members.
“It is vital that all attempts are made to maintain effective communication and relationships with customers,” the report stresses.
The introduction of the policy would be aimed at saving officer and staff time as well as ensuring everyone is dealt with fairly and according to guidelines.
“We must always bear in mind our underlying commitment to transparency and openness,” the report adds.
Members of the committee are recommended to approve the introduction of the policy.
