LETTER: Is county council trying to discourage proper claims?

She notified Lincolnshire County Council as the damage was the result of a badly fitting drain cover on the road.
A letter has now been received from the county council (unsigned) enclosing a SEVEN-page report form to complete. However, in the aforementioned letter was the following comment: “The majority of claims brought against Lincs CC are successfully defended.”

I wonder if this sentence or completing a seven-page report are to discourage any claimant to carry on their legitimate request for their expenses to be met.